Frequently Asked Questions
Everything about how ReviewFlow AI works, billed, and secured.
Product
A QR-based feedback tool that helps businesses collect genuine customer feedback and helps customers turn their own experience into a natural review draft.
Each QR campaign links to a short feedback form. Customers scan it, rate their experience, and describe it in their own words — no account needed.
Yes — create one per location, counter, or touchpoint, each tracked separately in your dashboard.
AI
No. Every draft is generated only from the customer's own feedback — the AI never invents staff, prices, products, or claims.
Yes — every draft is fully editable before it's copied.
The customer sees a clear message and can still submit their feedback as written — nothing is silently faked.
QR
Yes — every campaign's QR code can be downloaded as an image or printed directly from the dashboard.
Yes — deactivating a campaign stops new scans from opening the feedback form, without deleting its history.
Billing
New accounts get a free trial automatically — no payment details required to start.
Payments are processed securely through Razorpay. You approve each charge yourself.
Renewal follows whatever you approve at checkout — see the Pricing page for current terms.
Security
Yes — all data is stored with access limited to the business it belongs to, using authenticated, permission-checked queries.
No. Feedback data belongs to the business that collected it.
Google Reviews
No. The customer copies their chosen draft and posts it on Google themselves — this is never automated.
It means the customer's browser opened your configured Google review page after copying their draft. It does not confirm a review was posted.
Account
No — customers never need to register to leave feedback.
Team/staff roles are on the roadmap — currently each business account has a single owner login.